We're pleased to announce some improvements and new options for notification channels and external ticketing systems. External ticketing systems now provide options to configure whether CheckCentral will react to each alert status (failure, warning, and success). The current settings for the ticketing system will be display as F W and S icons just like a notification channel. We hope this will provide additional flexibility to allow ticketing system integrations to work with your existing setups as smoothly as possible.

In addition, notification channels can now be manually disabled, allowing you to prevent notifications from being sent through that channel without having to adjust any other settings. Notification channels can now also have their failure/warning/success notifications enabled and disabled through the channel edit dialog.

If you have any questions, feedback, or other thoughts, about these or other updates, please let us know!

We're excited to announce a new feature to provide more information about the status of your checks: when viewing an activity, the new "Test Status Rules" button will open a dialog displaying the current status rules for the matched check.

Each rule will be processed against the activity to provide immediate feedback on how the status of the email message as set, showing the rules that matched and those that did not. For checks with many complicated rules this can also help to quickly narrow down which rules caused a message to be set to its status.

This feature is available across all subscription plans, and we hope the additional information will help make CheckCentral even more useful and easier to use. If you have any questions, feedback, or other thoughts, please don't hesitate to contact us.

We are thrilled to announce that CheckCentral can now parse Microsoft Word and Microsoft Excel attachments on incoming emails. CheckCentral can already parse PDF, image, and text attachments. The addition of Word and Excel makes it an even more powerful tool for parsing and alerting on backup notifications and other emails that may contain critical info in attachments.

To configure a check to parse attachment contents, you can choose "Attachments" as the content to match, and then choose "Text Contains" or one of the other methods, then specify the text you'd like to look for in the attachments.

Depending on how the attachment is formatted, the plain text that the parser sees may be slightly different than what you see when viewing the original document. To view the plain text that the parser will see, you can click the "View Attachment Content" link in the View Message dialog.

Please note that this feature is available to all our valued customers across all subscription plans, with no additional charges or hidden fees.

We are constantly striving to improve our services and provide you with enhanced features that make your CheckCentral experience even more efficient. If you have any questions or require assistance with this new feature or any other aspect of CheckCentral, our dedicated support team is always here to help.

We are excited to announce the addition of SherpaDesk as an External Ticketing integration in CheckCentral. Once configured, CheckCentral will automatically open tickets in SherpaDesk for failed Checks. It will keep the tickets up to date with notes for subsequent warnings and failures, and will automatically close the ticket when the Check reverts to success.

To configure SherpaDesk as an External Ticketing integration:

We are constantly striving to improve our services and provide you with enhanced features that make your CheckCentral experience even more efficient. If you have any questions or require assistance with the SherpaDesk integration or any other aspect of CheckCentral, our dedicated support team is always here to help.

We are excited to announce the addition of SuperOps as an External Ticketing integration in CheckCentral. Once configured, CheckCentral will automatically open tickets in SuperOps for failed Checks. It will keep the tickets up to date with notes for subsequent warnings and failures, and will automatically close the ticket when the Check reverts to success.

To configure SuperOps as an External Ticketing integration:

We are constantly striving to improve our services and provide you with enhanced features that make your CheckCentral experience even more efficient. If you have any questions or require assistance with the SuperOps integration or any other aspect of CheckCentral, our dedicated support team is always here to help.

We are excited to announce the addition of OneDesk as an External Ticketing integration in CheckCentral. Once configured, CheckCentral will automatically open tickets in OneDesk for failed Checks. It will keep the tickets up to date with notes for subsequent warnings and failures, and will automatically close the ticket when the Check reverts to success.

To configure OneDesk as an External Ticketing integration:

We are constantly striving to improve our services and provide you with enhanced features that make your CheckCentral experience even more efficient. If you have any questions or require assistance with the OneDesk integration or any other aspect of CheckCentral, our dedicated support team is always here to help.